BRINGING IT ALL TOGETHER

Comprehensive A-Z management solutions in accordance with established brand standards.

5. Management

The operational team will provide management in accordance with the criteria and expectations agreed upon in the management agreement. The service offered will be comprehensive and truly provide an A-Z solution for the management of the project. Owners and/or developers can feel confident that GOCO Hospitality’s experienced operational support team will bring together international best practices from throughout the hospitality industry to achieve exemplary results.

Management │Scope and Deliverables

Management

  • Guidance and support for the Spa Director/GM with regards to project operations, including treatments, retail, project-related F&B and wellness aspects
  • Development of detailed KPIs, monitoring the Spa Director/GM and the project on a weekly basis and as required 

Marketing, Sales and PR

  • Proper direction and exposure to guide properties into their target markets, through a detailed marketing and sales action plan that looks to guarantee a stream of new guests 

Performance Review

  • Assistance in the property’s evolution, stimulating profit, looking for areas of improvement and ensuring the best possible guest experience
  • Review of monthly P&L statement and respective action plans
  • Presentation of quarterly review sessions of financial performance with reforecasting
  • In conjunction with the property’s executive team, preparation of annual budget and business plans for each division 

Operational Support

  • Provision of guidance and support for the executive team in their daily operations
  • Alignment of financial performance with business forecast
  • Audit of annual operations, providing a report that highlights concerns and routes for improvement 

HR, Training and Development

  • Provision of support and backup for the on-site team, particularly with respect to annual employee surveys and mentoring managers via an LPP (Leadership Performance Profile) process
  • Integration of GOCO Hospitality’s 6 Human Resources principles with the operating criteria of the property
  • Reinforcement of GOCO Hospitality’s philosophy throughout orientation and continuous training, but also during employee satisfaction surveys and process auditing 

Quality Auditing

  • Deployment of regular mystery shoppers to properties, obtaining a detailed understanding of the guest experience, leading to provision of detailed feedback report
  • Audit of half-year performance ensuring proper operation of properties 
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2017

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